From Zero to One: Designing a Holistic, Platform for Infertility Support

Infertility can feel like a maze of data, appointments, and emotions. Fertility360 a digital space rooted in empathy and clarity.

Industry

Healthtech

My Role

Product Designer

Skills Utilized

Product Strategy
Research
Visual Design
Branding
Medium and Hi-Fidelity Wireframing
Prototyping

Overview

Fertility Grove is a digital platform designed to support people navigating infertility. The goal is help users feel less alone, more informed, and more in control of their journey.

Challenge

Fertility360 started as an ambitious project to build a comprehensive fertility platform but had no design or strategy in place. My task was to bring the product to life: define a focused MVP, architect the core user journeys, and create a brand and experience that balanced warmth with functionality. The most complex part was uniting three distinct features - community, fundraising, and a curated care guide - into one cohesive product that people navigating infertility would actually trust and use.

Solution

To address the challenge of an undefined product, I led a human-centered design process, beginning with strategic discovery to transform the founder's vision into a viable, user-focused MVP. I defined the MVP scope and architected core user journeys that would feel intuitive and supportive.

I then built a cohesive brand and experience that balanced warmth with functionality, ensuring the three distinct features - community, fundraising, and guidance - worked as a single, seamless experience.

The final product, Fertility Grove, is a warm, community-centered platform designed to provide empathy, clarity, and connection. As the product designer, I led the end-to-end UX, from initial strategy and wireframes to high-fidelity UI, bringing this vision to life.

Key Features of the MVP:

  • Care Guide: A user-curated directory of vetted fertility providers, filtered by real experiences and needs.

  • Community Forum: Topic-based spaces for peer connection, story sharing, and moderated discussion.

  • Fundraiser Tool: A built-in way for users to raise funds for their treatment and share their journey.

  • Dashboard: A centralized hub connecting all features: providers, appointments, community groups, and funding efforts.

Key Features of the MVP

From Vision to Reality

Designed 39 high-fidelity screens and mapped 5 primary user flows into a fully interactive prototype, bringing the MVP to life end-to-end.

Scalability & Efficiency

Built a comprehensive design system with 40 reusable components, ensuring visual consistency and enabling faster, more efficient development.

From Design to Launch

Currently collaborating with the development team to bring Fertility Grove from prototype into a live, usable product.

Key Outcomes

Delivered 48 actionable recommendations that became the foundation of Valence's 2024 product roadmap:

Enhanced user confidence

Redesigned AI interaction patterns with clearer feedback loops 

Enhanced user confidence

Redesigned AI interaction patterns with clearer feedback loops 

Enhanced user confidence

Redesigned AI interaction patterns with clearer feedback loops 

User Research

To design with empathy and relevance, I needed to understand what infertility is actually like for the people experiencing it. With limited time and budget for interviews, I conducted lean secondary research in 3 ways:


1) exploring online conversations from real people (reddit groups including r/infertility and r/IVF, comments left on YouTube videos about infertility, and


2) Auditing existing digital products, from fertility trackers to community platforms, to identify UX patterns and missed opportunities.


3) I mapped out common infertility journeys (they are each unique but can be grouped roughly into

I mapped out common infertility journeys to anticipate user needs and tailor the platform accordingly.

My research uncovered many critical insights into people's experience with infertility:

  • dying to talk about it - the journey is isolating and somewhat taboo in our culture. There is a huge need for a real space where people can openly discuss, ask questions, and be supported.



  • Exploring real conversations on a variety of platforms to uncover what people were saying about the challenges of infertility via comments left on YouTube videos,


This process highlighted key unmet needs—emotional validation, trustworthy resources, and ways to feel less alone—which directly informed the platform’s structure, features, and tone.


To gather insights, I conducted in-depth user interviews and usability tests with both novice and experienced investors. Surveys were distributed to collect quantitative data on user satisfaction and pain points. Additionally, user personas were created to better understand different audience segments.

A competitive analysis was carried out to benchmark the app against other leading investment platforms. Industry standards and best practices were reviewed to ensure the app met modern usability and accessibility expectations.

Enhanced user confidence

Redesigned AI interaction patterns with clearer feedback loops 

Enhanced user confidence

Redesigned AI interaction patterns with clearer feedback loops 

Enhanced user confidence

Redesigned AI interaction patterns with clearer feedback loops